India Inc beefs up security
The recent Mumbai terror strike has been an eye-opener for all including the Indian corporate world.
A stitch in time saves nine. This is a phrase that is dawning upon
most Indian firms. With the country in a constant peril, firms are
looking at physical security more seriously than ever before. "There is a
serious need to take a fresh look at our security paradigm," asserts
Milind Sarwate, chief - HR and strategy, Marico. Indeed, the recent
Mumbai terror strike has underscored a vital gap in the corporate
understanding on security. "The target of terrorists has moved beyond
busy markets and cramped trains, to the luxurious hotels, malls and
offices," explains Prakash Prabhu, country manager, Axis Communications,
a global provider of surveillance solutions.
Physical Security
While Indian firms have applied state-of-the-art security tools to
safe-guard IP and technology, the same might not be true for physical
security. "There may have been a widespread belief that nothing wrong
will happen and if it does happen, people will take care of themselves,"
reasons Sarwate. "The attack has shaken organisations out of this
belief and organisations will focus on physical security now," adds
Sarwate.
Corroborating that, a recent 'Corporate Security Survey' by Mahindra
Special Services Group revealed that only 20% of business leaders think
of the national security situation, sabotage or corporate espionage as
serious threats. The report also highlighted that more than 86%
organisations believe that just focussing on IT can help them sustain
corporate security. That's a notion most companies would have revisited
after the recent turn of events.
Action Time
In fact, post the 26/11, government and corporates are likely to spend a
lot more on surveillance tools. "Demand for security equipment has
increased by 10-15% according to recent news reports," informs Prabhu.
He further adds, "The Indian government and organisations are charting
out new plans to tackle emergency situations and deploying new
initiatives in disaster management."
Applies to all
The risk awareness has now increased considerably across sectors. "One
sector which has begun working on security most aggressively is the
hospitality sector," informs Rahul Belwalkar, CEO, CRP, a risk mitigation consulting and solutions provider.
"Sectors which require people and outsiders to visit official
premises on a regular basis will immediately take measures to tighten
physical security and risk strategy," opines Belwalkar. “This includes sectors like hospitality, IT & ITES, hospitals etc,” he adds.
Lessons learnt
One of the key lessons coming out is that corporate India wants to
ensure physical safety of their assets like offices, factories, employee
quarters, etc. "In the short term, they are looking at guarding their
facilities and assets," feels Belwalkar.
"However, in the long term, they are looking for a risk free environment
which includes robust processes and systems and risk consulting," he
adds.
Road Ahead
Industry experts feel that corporate India should work with the
government and local authorities to beef up security. "Every firm should
have a security policy in place in conjunction with the agencies
responsible for maintaining law and order," says Prabhu.
Another area where organisations should focus on is the tracking of
uncommon threat areas. "There is a high need to explore all likely areas
of risk and assign a fresh threat perception to each,” suggests
Sarwate. “This way the uncommon ones can be acted upon," he explains. He
also feels that every firm should have a clear-cut security policy and
communicate the same to all employees. "Moreover, firms must ensure that
there is sufficient practice of the responses to be given during a
crisis through mock evacuation drills," he asserts.
Perhaps, Indian firms could also look at training employees certain
self-defence techniques. Better still, we could go on the footsteps of
countries like Singapore which give compulsory military training to its
youth.
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